A new case study demonstrates how psychological fitness assessment identifies risks, and enables corporate health and safety management.
The term psychological fitness was introduced into South African health and safety law by the Construction Regulations of 2003, in regulation 15(12) (a), a section included in the Occupational Health and Safety Act, 85 of 1993, writes Dr Leon de Beer of WorkWell Research Unit, North-West University, Potchefstroom, and four co-authors (see the postscript).
The law refers to work-related psychological wellbeing as “psychological fitness”. The purpose of this section is to regulate the particular hazards or construction, and to create a legal framework to ensure higher levels of health and safety (Deacon & Kew, 2006).
There is already evidence from the work-home interface that psychological aspects are equally important to safetym although it appears to be less defined due to the difficulty in operationalising and measuring relevant aspects (Van der Heijden, Demerouti and Bakker 2008. Also Van der Linden, Keijsers, Eling and van Schaijk 2005).
In the South African safety context, emphasis used to be on physical wellbeing and safety structures in the workplace.
However, competence (knowledge and skill) and physical health and ability are important factors driving safety behaviour and compliance. Thus psychological factors contributing to human failure or success are equally important, and should also be addressed in order to promote due diligence in achieving Zero Harm.
PSYCHOLOGICAL FITNESS IS A STATE, NOT A TRAIT
Brand-Labuschagne (2010) defines psychological fitness as a “state, not a trait, in which employees display high levels of emotional and mental energy (psychological energy), together with high levels of psychological motivation to be able to work safely”.
Based on this definition, Afriforte, commercial arm of the WorkWell Research Unit of North-West University, has developed and standardized a scientific measuring instrument to assess psychological fitness: The Psychological Fitness Index (PFI).
The instrument measures psychological energy (energetic fitness) and psychological desire (motivational fitness) of employees, to work and act safely; measuring the work-related wellbeing of employees (in terms of burnout risks, work engagement levels, etc.).
PFI is a screening instrument that screens and monitors the psychological fitness of employees in order to promote safety behaviour, work performance and work-related wellbeing.
WORKERS NEED ENTHUSIASM AND MEANING
Energetic fitness comprises of work-related exhaustion levels (emotional and cognitive exhaustion), mental distance levels, as well as the incidence of stress-related psychological and physical ill-health symptoms; while motivational fitness comprises of work-related enthusiasm, meaning, and significance and organisational commitment levels.
The PFI instrument predicts safety risks, psychological contract risks, turnover risks, impaired presenteeism risks and work-related wellbeing risks at an individual and group level, based on the psychological fitness levels of employees.
A real-time computerised dashboard that displays group results as well as generates real-time individual reports supports the instrument. Professionals are trained and certified to implement and use the PFI instrument and system.
PSYCHOLOGICAL FITNESS CASE STUDY ENDED JANUARY 2016
A case study indicates the impact of psychological fitness management on safety outcomes in a corporate environment.
A longitudinal analysis was performed utilising a common sample of employees over a 12 month period. The methodology followed this procedure;
1. PFI assessment to understand risks
2. Implement interventions over 12 months
3.PFI re-assessment on the same employees after the interventions.
The case study was performed in an engineering company, consulted by Business Dynamics Consultants (BDC), from January 2015 to January 2016, with 146 employees. Employees were assessed in their home languages.
Immediate individual feedback reports that indicate psychological fitness and safety risks were generated by the PFI system.
Employees at immediate and high potential risk were immediately identified and counselled by BDC professionals. Follow-up sessions with affected employees were scheduled.
Immediate group result reports were generated by the PFI system. High-risk groups were identified and focus groups were scheduled by BDC to ascertain the workplace factors that affect safety behaviour.
The STOP-START-CONTINUE facilitation method was used. Group results were presented to management and an intervention action plan was compiled.
Interventions were implemented over 12 months. Psychological fitness re-assessment of the common sample of employees during January 2016 was implemented.
The Safety and Psychological Fitness Risk Profile in January 2015 (1st Assessment) was:
SAFETY OUTCOMES FOR THE AREA in January 2015 (146 workers)
Average Lost Work Days (Jan 2014-Dec 2014): 1.79
Average Recordable Case Rate (Jan 2014-Dec 2014): 3.09
PSYCHOLOGICAL FITNESS ASSESSMENT RESULTS 2015
Overall Safety Behaviour risk: 62%
Immediate psychological fitness risk: 32%
High potential psychological fitness risk: 30%
High Energetic Fitness risk: 44%
High Motivational Fitness risk: 56%
Serious Turnover risk: 33%
WORK-RELATED WELLBEING RISKS 2015
Burnout risk: 52%
Disengagement risk: 42%
High Work Engagement: 21%
Focus groups and individual counselling indicated work-related themes, and personal themes.
• High job demands
• Inadequatephysical resources
• Inadequate supervisory support
• Poor communication, poor job information and work planning as well asunclear responsibility frameworks (receive conflicting instructions and experience ambiguous team roles)
• Experiences of dysfunctional behaviour at work (e.g. discrimination, bullying behaviour)
• Job insecurity
• Inadequate growth and development opportunities
• Blame shifting in the company and poor leadership commitment to employees
• Marital and relationship issues
• Personal financial problems
• Socio-economic issues contributing to fatigue at work
• Health issues.
PSYCHOLOGICAL FITNESS SHEQ INTERVENTIONS
These interventions were implemented over the 12-month period, at a Sheq level:
• Fatigue management was intensified across the site.
• SHE worked closely with HR, Talent Management, and Management to add structure to the workplace, i.e. clear reporting lines and clear role and responsibility frameworks to prevent conflicting instructions and demands.
• A drive to optimise physical resources was phased in, utilizing data gathered from an in-house developed physical resource survey.
• Daily toolbox discussions on the importance of safety, work engagement and psychological fitness were implemented. Employees were granted the opportunity to voice issues and these issues were immediately addressed by SHE staff. Trust between employees, management and SHE was developed by this intervention.
• Following further assessment by the EAP and Psychologists as well as individuals at high risk of psychological unfitness were placed on restrictive duty.
• At a workplace level
• The General Manager resigned and a new General Manager took over. The management of people and the workplace was a crucial KPI of the new GM’s performance agreement.
• Feedback regarding the psychological fitness results was provided to all managers and supervisors on the site. Managers and supervisors were made aware of the constructs of psychological fitness, the impact on safety behaviour and work performance as well as the effect of workplace management (e.g. unclear structures, conflicting instructions, experiences of dysfunctional behaviour) on the psychological fitness and work-related wellbeing of employees. Supervisors were informed that a re-assessment of psychological fitness and workplace aspects will be performed within 12 months and that the company expects better results from the Site. The company also informed supervisors that people and workplace management would become a KPI of all line functions in future (the latter is scheduled for 2016).
• Reporting lines and roles and responsibilities of employees were clarified across the site.
• The policy pertaining to dysfunctional behaviour in the workplace was emphasised to all employees and a zero tolerance approach was confirmed.
• The company is in the process of performing a skills gap analysis in order to compile personal development plans for employees.
• At an employee level
• The Employee Assistance Programme (EAP) implemented Physical Health Risk Assessments and Lifestyle interventions across the Site.
• A professional counsellor via the EAP was made available on site on a fortnightly basis.
• Employees with socio-economic, marital, and personal financial wellbeing problems as well as possible depression risks were referred to the EAP for further assistance and intervention.
• Individuals at high risk were followed up by BDC and the EAP
CHANGE IN SAFETY AND PSYCHOLOGICAL FITNESS RISK PROFILE, JANUARY 2016
SAFETY OUTCOMES FOR THE AREA:
Change in risk over 12 months:
Average Lost Work Day Cases: 1.79 (2015), 0.72 (2016), -1.07 (Change)
Average Recordable Case Rate: 3.09 (2015), 1.62 (2016), -1.45 (Change)
PSYCHOLOGICAL FITNESS ASSESSMENT RESULTS
Change in risk over 12 months;
Overall Safety Behaviour risk: 62% (2015), 29% (2016), -33% (Change)
Immediate psychological fitness risk: 32% (2015), 14% (2016), -18% (Change)
High potential psychological fitness risk: 30% (2015), 15% (2016), -15% (Change)
High Energetic Fitness risk: 44% (2015), 21% (2016), -23% (Change)
High Motivational Fitness risk: 56% (2015), 26% (2016), -30% (Change)
Serious Turnover risk: 33% (2015), 12% (2016), -21% (Change)
WORK-RELATED WELLBEING RISKS
Change in risk over 12 months;
Burnout risk: 52% (2015), 21% (2016), -31% (Change)
Disengagement Risk: 42% (2015), 15% (2016), -27% (Change)
High Work Engagement (positive factor): 21% (2015), 48% (2016), +27% (Change)
PSYCHOLOGICAL FITNESS IS AN IMPORTANT FACTOR IN SAFETY PERFORMANCE
The results of this case study present the importance of psychological fitness assessment and monitoring for organisations.
The use of a valid and reliable assessment tool to identify risks and implement interventions is specifically indicated here, as well as the meaningful and positive influencing of safety outcomes.
• Dr Leon de Beer (PhD, Senior Lecturer, WorkWell Research Unit, North-West Univeristy, Potchefstroom Campus)
• Prof Ina Rothmann (PhD, Extra-ordinary Associate Professor, WorkWell Research Unit, North-West Univeristy, Potchefstroom Campus)
• Wessel van Jaarsveldt (Managing Director, Business Dynamics Consultants)
• Leon Botha (Industrial Psychologistand Talent Management Specialist in Industry)
• Rudolph Botha (Occupational Health and Safety Specialist in Industry)
The above is an extract from their paper; A Case study: The Impact of Psychological Fitness Promotion on Safety Outcomes in a Corporate Environment.
Brand-Labuschagne, L. (2010). Development and validation of new scales for psychological fitness and work characteristics of blue collar workers (Doctoral dissertation, North-West University).
Deacon, C., & Kew, G. (2006). Psychological versus medical fitness: Health and safety. Construction world, Aug, 48–50.
Linden, D. V. D., Keijsers, G. P., Eling, P., & Schaijk, R. V. (2005). Work stress and attentional difficulties: An initial study on burnout and cognitive failures. Work & Stress, 19(1), 23-36.
Van der Heijden, B. I., Demerouti, E., & Bakker, A. B. (2008). Work‐home interference among nurses: reciprocal relationships with job demands and health. Journal of advanced nursing, 62(5), 572-584.